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Naluna

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Shipping Policy

Last Updated: June 2026

Thank you for shopping with Naluna.

We are committed to processing and shipping your order as quickly and safely as possible.

Order Processing

All orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or holidays.

Shipping Times

Estimated delivery times vary depending on your location and the shipping carrier selected at checkout.

Once your order has shipped, you will receive a confirmation email with tracking information.

Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or high shipping volumes during peak seasons.

Tracking Information

Once your order has been shipped, you will receive an email with your tracking number and tracking link.

Please allow up to 24–48 hours for tracking information to update.

Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, lost packages, or additional shipping costs due to incorrect or incomplete addresses.

If an order is returned due to an incorrect address, additional shipping fees may apply to reship the package.

Lost, Delayed, or Damaged Packages

If your package appears lost, delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.

To help us resolve the issue quickly, please include:

Order number
Tracking information
Photos (if the package or items are damaged)

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Domestic Shipping Only

At this time, we only ship within the United States.

We do not offer international shipping.

Orders placed with international addresses will be automatically canceled and refunded.

Important Notes

Shipping times are estimates and not guaranteed.
We are not responsible for carrier delays once the package has been shipped.
Weather conditions, holidays, and high-volume periods may affect delivery times.